Oh, BTW, I'm going to start my letters tomorrow guys. I like the Sept. 1st idea.
I just have to say...
Seriously, I hate them with a fiery burning passion.
After all the crap we had, and found out they were charging us for 7 but we can't even push 3 through our pipe, and then them saying they'd credit us back for the charge, they just changed their mind and said "Oh there's no different in price between 7 and 5 MB.
EXCEPT WE AREN'T EVEN GETTING 3 MB THROUGH OUR PIPE WITHOUT ERRORS!
Even if we were getting 5 through the pipe now (which we are most assuredly not) then I think a refund is STILL in order for all the months we had the crappiest internet ever cutting in and out because they were tyring to push 7MB in an area that it isn't even supported.
They are lying, cheating, bastards.
I will be reporting them to the BBB.
As well as posting on every forum about the hell they've put us through.
I'm also switching to Comcast, like today.
Also, friends, I highly recommend you do not do business with a company who openly lies and steals from it's customers. Their OWN EMPLOYEE, the tech that came to our house, admittedly told us to switch to someone else because of what they're doing.